Shenzhen Shijia Instruments Co., Ltd.

Technical Services

One-stop calibration, repair and maintenance services

Service Tenet

Founded in 2016, Shenzhen Shijia Instruments Co., Ltd. began by providing repair, calibration and maintenance services to preserve and increase the value of its own instrument assets, and has gradually grown into a professional technical service department offering instrument services to external customers.

We have established partnerships with the repair stations of many manufacturers, providing customers with original-factory repair, calibration and extended-warranty services;

we also provide third-party repair, entrusted metrology, and open laboratory services for electronic testing covering a wide range of application fields;

as well as many other technical services, such as laboratory testing, instrument safety training and instrument asset management;

Through its experienced technical team and high-quality after-sales service, Shenzhen Shijia Instruments Co., Ltd.

ensures that customers' instruments remain in optimal working condition and enjoy a longer service life,

bringing you more comprehensive integrated services for electronic test and measurement instruments.

Technical Training

  • Repair & Maintenance

    Shijia Instruments has senior electronic test and measurement engineers with extensive professional knowledge and experience in electronic testing and instrument repair. We have also obtained service agency authorizations from multiple instrument manufacturers, enabling us to provide customers with a wide range of repair solutions, including both original-factory and third-party partners.

  • Metrology & Calibration

    Shijia Instruments maintains close cooperation with the technical service centers of instrument manufacturers as well as many professional and authoritative metrology institutes across China, enabling us to provide customers with comprehensive metrology, calibration and testing services nationwide, covering geometric dimensions, thermal, mechanical, electromagnetic, radio, time and frequency, vibration and acoustics, physical chemistry, reliability and environmental testing.

  • Open Laboratory

    To meet the testing needs of enterprises, especially small and medium-sized high-tech companies, in R&D and production, and with strong support from local science and technology commissions and high-tech park authorities, Shijia Instruments has successively established a number of "Open Laboratories for Electronic Testing" at its branch offices, providing free testing environments and venues, together with related technical support, to enterprises in need.

  • Asset Management

    With many years of professional experience in test instrument management, Shijia Instruments has mastered professional asset management software and implementation methodologies proven through long-term successful practice, and can help customers establish and improve a fixed asset management system for electronic test instruments. Through this system, full life-cycle management of instruments can be effectively carried out across every stage, including procurement, use, repair, maintenance, metrology, calibration, upgrade, servicing and final disposal, reducing operating costs, preserving and enhancing asset value, and improving the enterprise's productivity and competitiveness.

  • Training Classroom

    The Shijia Zhongke Technical Service Center provides instrument safe-operation training together with comprehensive supporting services, helping customers avoid, as far as possible, losses to R&D and production caused by instrument damage.

    Depending on your situation — whether it is training for new employees, advice on the fit-out of a new laboratory followed by standard operating procedure training after completion, or, after recent instrument damage, an investigation into the cause together with safe-operation training for your engineers — please contact the Dongfang Zhongke Technical Service Center. We will customize the services and training content to your needs.

Pre-sales Service

To help you choose the right products, we have an instrument and equipment experience showroom. You are welcome to bring the workpieces to be tested to our site, examine the equipment in person, operate the instruments yourself and complete testing on your workpieces. Our professional technical staff will be on hand to discuss and follow up on site, meeting your needs and resolving your questions.

Alternatively, you may mail your workpieces to us. Based on the specific material, shape and test requirements of each workpiece, we will select suitable equipment to complete the tests and send you the results and images electronically. Throughout pre-sales communication, we will actively help you choose products you are fully satisfied with.

Even if cooperation with our company does not come about due to other factors, we remain willing to continue providing you with relevant technical consultation, so that you can purchase products that are technologically advanced, reasonably priced and reliable in performance. Under equally competitive conditions, we sincerely offer customers the most favorable prices without compromising product technical performance or substituting product components. We stock goods in advance according to the delivery date specified by the customer to guarantee on-time delivery, and will communicate and coordinate with you in advance should any special circumstances arise. We guarantee that the quality standards of the products we provide comply with national standards and relevant international industry standards, and that all equipment delivered to customer sites achieves a 100% pass rate upon unpacking and inspection.

After-sales Service

①Free technical training: our technical staff will provide training for users, covering the basic principles of the equipment, basic operation, debugging methods and routine daily maintenance, so that users can independently perform correct operation and basic daily maintenance in the future;

②After installation and training, we will continue to provide users with free technical consultation on a long-term basis, offering further related technical support;

③Warranty period: for the products we sell, the warranty period is one year (i.e., 12 months) under normal use;

④(Counted from the date the machine passes installation acceptance), consumable parts excluded. During the warranty period, all labor and parts charges are waived. For any instrument failure reported for repair, we guarantee a response within 24 hours and, if necessary, will dispatch a technical engineer to the user's site within 2 working days;

⑤Beyond the warranty period: after the warranty expires, we will continue to provide technical support and lifetime repair services. If an engineer needs to visit the site to eliminate a fault, we will charge only the cost price for the repair and parts.